One more plus for Apple: in-person support is fantastic. My battery was going, so I made an appointment at the local store. They noticed my screen had a tiny crack at the lower left corner, so while they did the battery, they replaced the screen.
Cost: $0. For sure I bought this phone 2+ years ago...
> One more plus for Apple: in-person support is fantastic. My battery was going, so I made an appointment at the local store. They noticed my screen had a tiny crack at the lower left corner, so while they did the battery, they replaced the screen.
I'm guessing that you met a really nice Genius, because I'd imagine that screen cracks come under accidental damage and usually don't get covered under warranty.
I wanted to get my 6S's battery replaced under Apple's 2018 battery replacement program, but it has a cracked screen and Apple won't service the battery unless I replace the screen too.
As it happens, the Genius didn’t spot the tiny crack. As he was typing “no screen damage” in to the system, I pointed it out to him.
He said oh, that might make it difficult, because the SE’s battery is accessed via the screen being suction-pulled off. He went out back to check.
When he came back, he said they’d replace the screen as well. I’d like to think this is one of those textbook “honesty pays” situations, but who knows.
