Funny that I have another anecdote, also for the DMV.
I owned a vehicle for 15 years and it broke down on me, as a result I dropped insurance on it as I wasn't sure if I wanted to keep it or not.
fast forward 3 months and it turned out to be a relatively cheap repair so I went to get it tagged (it had expired while uninsured) and the woman at the DMV absolutely hammered me on the paperwork I had to show her to the point that even the agent at the insurance company was confused about what she wanted.
I go to another location and lo-and-behold it's no longer a problem. Maybe she was in a bad mood, maybe she didn't like the way I looked. I have no idea, but the point you're making is absolutely relevant in day to day life.
And if I can pontificate slightly further, inequities exist in life, there is no way to completely remove them. Giving autonomy to low level people and squashing the ones that abuse that autonomy is absolutely better for people overall, even if it isn't perfect.
I owned a vehicle for 15 years and it broke down on me, as a result I dropped insurance on it as I wasn't sure if I wanted to keep it or not.
fast forward 3 months and it turned out to be a relatively cheap repair so I went to get it tagged (it had expired while uninsured) and the woman at the DMV absolutely hammered me on the paperwork I had to show her to the point that even the agent at the insurance company was confused about what she wanted.
I go to another location and lo-and-behold it's no longer a problem. Maybe she was in a bad mood, maybe she didn't like the way I looked. I have no idea, but the point you're making is absolutely relevant in day to day life.
And if I can pontificate slightly further, inequities exist in life, there is no way to completely remove them. Giving autonomy to low level people and squashing the ones that abuse that autonomy is absolutely better for people overall, even if it isn't perfect.