> It's strange such a big corp can't even afford to have proper support team

Railway say they are in touch with that support team.

god help them

I had good experiences with their support, and bad experiences with AWS support. tldr: YMMV.

Automating support, automating everything is the key to their whole deal. Tech giants leapfrogged the rest of the economy by innovating a company that can scale its customers without having to scale itself proportionally.

Not strange, Google has never had a proper support team unless you are an "Enterprise" level customer.

pretty sure their support team is a flaky ML model that is haplessly flagging random accounts

> support team

They must’ve upgraded them to Gemini 3.5 by now.

We have a CSM, Head of Customer Support contact, and further contacts with GCP. Despite that, we still had this issue.