Exactly. Likewise, their stores had 400 workers and 2 managers. Most retail workers I know say their company keeps staff too low to get the job done while having way too many managers with micromanagement. One of the top chains local store recently had only 2 stockers per fast moving department with about 40 managers auditing and coaching them on best practices. Walmart and Target employees told me they had similar issues but not as extreme effect.
So, as dredmorbius says, they have managers that pick good employees, give them incentives, show them justifiable best practices, listen to feedback, and otherwise stay out of the way. And the management works for the employees, who are the shareholders, not Wall St. Results: highest profit in industry, highest customer satisfaction, one of highest retention, and little risk in operation. IT startups should copy this if they're not just about selling out.
So, as dredmorbius says, they have managers that pick good employees, give them incentives, show them justifiable best practices, listen to feedback, and otherwise stay out of the way. And the management works for the employees, who are the shareholders, not Wall St. Results: highest profit in industry, highest customer satisfaction, one of highest retention, and little risk in operation. IT startups should copy this if they're not just about selling out.